What is included in the price of the event rental fee?
The fee for the event rental only includes the use of the space. Both of our property managers (Victor and Alejandro) will be onsite to help with organization and problem solving during the event. We also provide a cleaning person to keep the bathrooms clean during the event. If you are interested in a catering or wedding package, we do have several different options available.
What is your cancellation policy?
Cancellations that are made sixty 60 or more days prior to the arrival date will forfeit their advance payment of 50%. Cancellations or changes that result in a shortened stay that are made within sixty (60) days or less of the arrival date will forfeit the full payment. Early departure does not warrant any refund of rent or deposit.
Is there parking for weddings or events?
We have limited parking at the villa. We have a two car garage and parking for 8 vehicles in the driveway. There is additional street parking. Our concierge, Alejandra, can arrange a shuttle service to transport guests to the wedding. Also, a wedding planner can help you with this and other organizational details.
Do you provide chefs, maids, etc.?
Daily chef service with a waiter for breakfast is included (does not include groceries or gratuity). We provide daily housekeeping service for 5 hours per day to take care of linens and towels and also perform light housekeeping. Our personal chef can also be hired for daily service or for special meals (see “Rates” for more info). Also, we employ a day and evening property manager who will be onsite daily to take care of the pool and grounds, light bartending, and take care of any unexpected repairs or maintenance to the villa. Finally, our concierge can help you set up airport transport, tours, spa service, etc. Please note that staff will not be available on Mexican holidays.
Are we expected to provide gratuity to the staff?
We suggest the usual gratuity of $10-15 USD per day per guest to be split between the staff. If you prefer, 10-15% of your accommodation expenses can be given as a gratuity to your villa staff. Your gratuity is greatly appreciated and may be given daily to each staff member or at the conclusion of your stay. The villa does not accept credit cards, cash only.
Do we have a wedding planner on staff?
Yes, we do have a wedding planner on staff, and can offer competitive pricing for your event. However, if you have your own wedding planner, we are happy to work with you and your planner to make sure that the entire process is as simple as possible. Inquire for more information about the packages that we offer.
How are reservations and payment made?
Reservations can be made with the owner directly or guests may use VRBO to book vacation rentals. Payment can be made through Paypal, Zelle, personal check, bank transfer, Transferwise or Apple Pay.
Do you provide airport transfer?
Our concierge, Alejandra, would be happy to provide airport transfer. The prices are as follows:
Private Pick up and Return to airport in a Mercedes Suburban (up to 7 people)——— $170.00 usd (Roundtrip)
Private Pick up and Return to airport in a Sprinter Van (up to 12 people)——————$250.00 usd (Roundtrip)
Private Pick up and Return to airport in a Sprinter Van (up to 20 people)—————— $290 usd (Roundtrip)
Is there additional lodging nearby for our wedding guests?
Yes, there are a wide variety of lodging options within a few miles of our property and we would be happy to provide a list of options.
How much can we expect to spend on groceries during our stay?
This varies widely depending on your meal and liquor choices. Generally speaking, groceries cost the same in Puerto Vallarta as they do in the US. We are happy to provide prestocking of groceries for only $40. This service is free if you book 3 or more additional chef services during your stay (breakfast service is included).